Accommodation Terms & Conditions

Terms & Conditions for our Campsite & Bunk Barn Guests

The Royal Oak Campsite and Bunk Barn Terms and Conditions

1.1 These booking and hiring conditions (the “Terms and Conditions”/”Conditions”/”Terms”) apply to all bookings made in respect of The Royal Oak Campsite and Bunk Barn (the “Site”). The conditions form part of a contract between the person making the Booking (“You”/”Your”/ the “Guest(s)”) and The Hesdev Oak Ltd, the owner of the Site (the “Company”/”Us”/”We”).
1.2 For the purposes of these Term and Conditions when the following words are used in this, this is what they mean:
1.2.1 Booking: Your request to occupy the Pitch(es)/Bunk Barn Room(s) for the Hire Period as made via the Royal Oak website, phone or by any other means.
1.2.2 Booking Confirmation: the written confirmation (including email) sent by Us to You confirming the agreement for You to occupy the Pitch(es)/Bunk Barn Room(s) during the Hire Period.
1.2.3 Booking Deposit: the deposit payable under paragraph 2.1.
1.2.4 Total Hire Charge: the total cost of Your booking including the Booking Deposit.
1.2.5 Balance of the Total Hire Charge: the amount by which the Total Hire Charge exceeds the Booking Deposit.
1.2.6 Hire Period: the period of time for which We shall make available the Pitch(es)/Bunk Barn Room to You as set out in the Booking Confirmation.
1.2.7 You/Your/Guest/s: the guest and or his/her invitees to the Site. The Lead Guest is the lead person on the Booking Confirmation.
1.2.8 Pitch(es)/Bunk Barn Room(s): the Pitch(es)/Bunk Barn Room(s) as defined within the Booking Confirmation.

2.1 A Booking is only confirmed once the Booking Deposit has been received and the Company has issued You its Booking Confirmation.
2.2 The Booking Deposit is 50% of the Total Hire Charge of the Pitch(es) or Bunk Barn Room(s) stay. The Booking Deposit is non-refundable and non-transferable.
2.3    The Balance of the Total Hire charge must be paid at least 28 days before the
commencement of the Hire Period. In the event that balance payment is not received by this date, Your Booking will be deemed cancelled. Any Booking Deposit paid by You will not be refunded.
2.4    If You opt to pay the Total Hire Charge at the time of Your Booking, You will deemed to
have paid the Booking Deposit calculated in accordance with paragraphs 2.1 and 2.2
2.5 If You request to book within 28 days of the commencement of the Hire Period then the Total Hire charge is required in order to confirm a Booking.
2.6    Payment can be made by debit or credit card.
2.7    At the Company’s discretion we may also accept bank transfers and/or cheque
payments. Bank transfers must be received as cleared funds by the date specified by us the Company. All bank charges with relation to cheques or bank transfers are borne by You the guest.
2.8    Where VAT is chargeable, it is included in the price set out in the booking confirmation.
2.9    For Bunk Barn Bookings only - A refundable £10 key deposit is required upon check in,
this is returned to You upon presenting the keys back to Us on departure.
2.10 When making a Booking, You guarantee that You have the authority to accept, and do accept, on behalf of Your party the terms of these Conditions. Your contract with the Company will exist as soon as the company issues to You its Booking Confirmation. This contract is made on the terms of these Conditions, which are governed by English law, and subject to the jurisdiction of the English Courts.

3.1 When making a Booking You agree that;
3.1.1 You or at least one member of Your party is eighteen years or over.
3.1.2 You have the authority of all persons in Your party to book on their behalf
3.1.3 You have fully read, understood and agreed to accept the Terms and Conditions.
3.1.4 You agree to be responsible for any loss or damage caused by any member of Your party or animal accompanying You.
3.2 All of Your party agree to arrive and leave the Site at the dates and times set out in the Booking Confirmation (unless any other arrangements are agreed with Us in advance).
3.3 The Company reserves the right to refuse a booking(s) made by large groups (numbering more than 4 pitches) which they believe may spoil the quiet enjoyment of the campsite by other users or damage to the reputation of the Company.
3.4 Stag, hen or similar parties are welcome only at the sole discretion of the Site Manager. Please contact the Site directly to discuss such group bookings.
3.5 The number of persons occupying the Pitch(es)/Bunk Barn Room(s) must not exceed the maximum number stipulated on Our website.
3.6 Requests for additional Guests must be agreed and paid for with the Company prior to Your arrival.
3.7 Your right to occupy Pitch(es) or Bunk Barn Room(s) may be forfeited and You may be required to vacate the Site without compensation if:
3.7.1 More people or pets than declared at the time of booking attempt to occupy the Pitch(es) or Bunk Barn Room(s);
3.7.2 Any activity is undertaken which is illegal, or which causes may cause unreasonable noise, nuisance, damage or disturbance;
3.7.3 There is any smoking inside the Bunk Barn.
3.8 The Company reserve the right to refuse admission to site, in such circumstances, the Company, in its sole discretion, may offer You a refund of all or part refund of the Total Hire Charge.

4.1    Although We will do everything possible to avoid doing so, in the event that it is
necessary for the Company to cancel Your booking (including, without limitation, as a result of unforeseeable events which is beyond the Company’s reasonable control), the Company will refund to You the total amount paid by You at the time of the cancellation (such figure will not exceed the Total Hire Charge). The Company will have no further liability to You for any other costs or expenses arising as a result of such cancellation.
4.2    In the event of You cancelling Your booking (on or after the commencement of the 28
day period) the Booking Deposit will not be refunded to You but will be used to meet the expenses the Company incurs trying to re-let the Pitch(es) or Bunk Barn Room(s).
4.3    In the event You cancel Your booking before the commencement of the 28 day period,
You will not to be required to pay the Balance of the Total Hire Charge.
4.4    If You leave the Site early for any reason, the Company will not issue any refund for
unused camping/bunk barn nights.

5.1 The price of Your Pitch(es)/Bunk Barn Room(s) is as detailed at time of Booking on Our website. The prices for additional extras and services are also contained on Our website.
5.2    A campsite Pitch includes Your unit (tent or campervan) one vehicle, one awning and use
of the communal showers and toilets. Any additional vehicles will be charged at a rate of £4 per night, subject to availability of parking. Any additional people (beyond the capacity of the pitch as stated on Our website) will be charged at a rate £2 per person per night. Additional people are only accepted on Site at the sole discretion of the Company, please contact Us directly regarding this.

6.1    By You confirming a Booking You are agreeing to adhere to the following Site rules;
6.1.1 Fireworks and Chinese lanterns are prohibited on the Site
6.1.2 Waste and recycling should be cleared up and taken to the appropriate bins on the campsite.
6.1.3 All Barbeques and fire pits must be raised from the ground so not to cause any damage to the grass.
6.1.4 All camping pitches are without electrical hook up.
6.1.5 All users of the Site are responsible for the safekeeping of any personal possessions
and the Company will take no liability for the loss and/or damage of them.
6.1.6 Campervans no larger than 5.3 metres length and 2 metres wide (roughly a VW size) are only accepted on the Site.
6.1.7 Caravans are not accepted on the Site.

7.1 It is important that you report to the Site Reception (at the bar in the pub) on arrival, before pitching up and pay any outstanding balance on your Booking and any additional fees.
7.2    Camping pitches are available from 4pm on the day of Your arrival and they must be
vacated by 12 noon on the day of Your departure.
7.3    Bunk Barn Room check in is from 4pm on the day of Your arrival and check out time is
10am on the day of Your departure.

8.1 In the consideration of every guest’s enjoyment we have a strict no noise policy after 10pm
8.2 The playing of music through an amplified speaker or other sound equipment which can be heard by the neighbours is considered excessive.
8.3 If You or anybody in Your party does not respect Our Noise Policy, the Site Manager and their team reserve the right to refuse You admission or ask You to leave the Site at any time. If You are asked to leave under these circumstances, no monies will be refunded.

9.1 Responsible pet owners are welcome to bring dogs to the Site. Dogs should be kept on a lead at all times.
9.2    Dog owners must clean up all dog mess straight away and deposit it in the appropriate
9.3 Dogs should not be left unattended at any time.
9.4 We have following specific Conditions for dogs in the Bunk Barn;
9.4.1 Dogs must be under strict control at all times while in the Bunk Barn;
9.4.2 Dogs must be well behaved, and house trained;
9.4.3 The dog owner must bring the dog's bed or basket for sleeping in;
9.4.4 Dogs must not be left alone in the Bunk Barn or elsewhere at any time;
9.4.5 Dogs must not go on the beds;
9.4.6 Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Bunk Barn.

10.1 Lost property will be dated, labelled and stored for a 21-day period. Property not claimed within the 21 day period will be disposed of through charity shops or clothing banks.
10.2 Lost property may be reclaimed at the Site or returned to its owner following payment of the appropriate packaging and transport fees.

11.1 We recommend that you take out comprehensive cancellation insurance that covers UK self-catering holidays due situations such as adverse weather, ill health and bereavement.

12.1 We have compiled the information on Our website and any authorised third-party websites or advertisements as accurately as possible, however no warranties or representations (express or implied) are given in relation to the content on Our website.
12.2 The Guests accept that minor differences between text/photograph/illustrations on the website and the actual Site may arise. We cannot accept responsibility should the Site not conform to the Guests standards or any images on Our website.
12.3 The Company cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.

13.1 The Company may revise these Terms and Conditions at any time.
13.2 If We revise these Terms and Conditions or the Terms of the Booking so as to materially affect the booking, We will give You reasonable written notice of any changes and You can choose to cancel Your booking. In the event of such cancellation, We will refund any sums paid.
13.3 You may request a change to the Booking by contacting Us.
13.4 Any changes to the Booking are permitted at the Company’s sole discretion.

14.1 We do not accept responsibility for anything that adversely affects Your stay that is outside of Our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that the Company not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control. We will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to You for any losses caused by a Force Majeure event.

15.1 Should You have cause for complaint, please contact Our Site Manager immediately who will try to resolve Your complaint and advise You of Our complaints procedure.
15.2 If You do not give Us the opportunity to resolve the problem by reporting it on-site, We may not be able to deal with any complaint on Your return and Your rights to claim may have been reduced or forfeited.

16.1 Ensuring the privacy and security of your personal information is very important to us. For further information about how we will collect and use your personal information, please see Our Privacy Policy.

17.1 The Company does not limit their liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of employees or agents; for fraud or fraudulent misrepresentation.
17.2 If We fail to comply with Our obligations under these Terms, We may be liable to You for loss or damage You suffer that is a foreseeable. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of the Booking Confirmation, both We and You knew it might happen, for example, if You discussed it with Us during the booking process.
17.3 To the fullest extent permissible by law the Company excludes any and all promises, warranties, conditions, or representations relating to the service provided by Us that are not set out in these Terms. In particular the Company does not make any promises representations or warranties with respect to.
17.3.1 The availability of the Royal Oak website;
17.3.2 Errors contained in any information which may appear on the Royal Oak website or other materials;
17.3.3 The quality, safety or suitability of the Site.
17.4 The Company shall not be responsible for any:
17.4.1 Loss of income or revenue;
17.4.2 Loss of business;
17.4.3 Loss of anticipated savings;
17.4.4 Loss of data;
17.5 You acknowledge that in Booking a Pitch(es/Bunk Barn Room(s), all personal belongings and vehicles including the contents of those vehicles, belonging to You and or any member of your party, is left on the Site entirely at Your and their own risk. The Company shall accept no responsibility for any loss, or damage to You or your Guests personal property during the Hire Period.
17.6 Our Site is located in a rural environment, We do not accept responsibility for any damage, injury or inconvenience caused by plants or wildlife.
17.7 Reference to any products, services or other information belonging to third parties does not imply or constitute an endorsement, sponsorship or recommendation by Us. Links to other services not operated by the Company are provided solely for your convenience. We accept no liability for any products services or other information provided by third parties.

18.1 If any provision or part provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
18.2 If one party gives notice to the other of the possibility that any provision or part provision of these Terms and Conditions are invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal valid and enforceable, and to the greatest extent possible, achieves the intended commercial result of the original provision.

19.1 Save as set out in clause 13.2, no variation of these Terms and Conditions shall be effective unless it is in writing and signed by (i) the Company and (ii) the Guest.
19.2 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under these Terms. You may only transfer Your rights or Your obligations under these Terms to another person if We agree to this in writing.
19.3 No other person other than the Lead Guest and the Company shall have any rights to enforce any of these Terms.
19.4 If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking these Terms and Conditions, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.
19.5 These Terms and governed by English Law. You agree to submit to exclusive jurisdiction of the English Courts. However, if You are a resident of Northern Ireland, You may also bring proceedings in Northern Ireland and if You are a resident in Scotland You may also bring proceedings in Scotland.

Updated 14th February 2020